AT&T je najavio da će korisnicima koji su bili pogođeni velikom prekidom mreže u četvrtak biti nadoknađeno putem kredita od 5 dolara po računu. Krediti će biti automatski dodijeljeni u roku od dva obračunska ciklusa, kako je saopšteno. Ova ponuda kredita ne odnosi se na korisnike AT&T Business, prepaid ili Cricket usluge, ali je portparol kompanije saopštio da će tim korisnicima biti dostupne određene opcije ukoliko su bili pogođeni prekidom mreže. U potpunosti su se izvinili zbog prekida i istakli da je njihov prioritet stalno unaprijeđenje i sigurna povezanost korisnika. CEO John Stankey je također poslao pismo zaposlenicima u kojem je naveo da su već poduzele korake kako bi spriječile ponavljanje ovakvih prekida. Prema preliminarnim saznanjima, prekid mreže je bio uzrokovan pogrešnim procesom prilikom širenja mreže, a ne cyber napadom.

ATT daje 5 kredita korisnicima nakon velikog iznenadnog problema sa mrežom

AT&T announces compensation for network outage

AT&T has announced that it will be providing impacted customers with a $5 bill credit per account as compensation for the network’s major outage across the U.S. on Thursday. The credits will automatically be applied within two bill cycles.

Credits applied within two bill cycles

AT&T will be providing a $5 bill credit per account to customers affected by the network outage. This compensation will be automatically applied within two bill cycles, alleviating the inconvenience caused by the outage.

Offer not applicable to AT&T Business, prepaid, or Cricket customers

While AT&T aims to compensate all impacted customers, the $5 bill credit offer is not applicable to AT&T Business, prepaid, or Cricket customers. However, AT&T has assured that options will be made available to these customers if they were potentially impacted by the outage.

Options available for impacted customers

Alongside the $5 bill credit offer, AT&T has made it a priority to provide additional options and solutions for impacted customers. These options aim to address any further issues or concerns resulting from the outage, ensuring that customers have a hassle-free experience moving forward.

AT&T’s apology and commitment

AT&T acknowledges the frustration caused by the network outage and apologizes to all customers affected. The company understands the impact this outage had on customers’ ability to connect with family, friends, and others. Small business owners, especially, may have faced disruptions that hindered their essential way of connecting with customers.

To rectify the situation, AT&T is reaching out to potentially impacted customers and automatically applying a credit to their accounts. This credit is equivalent to the average cost of a full day of service, serving as a gesture of apology and commitment to ensure reliable connections for customers – anytime and anywhere.

AT&T reassures all its customers of its dedication to providing reliable service and continuously improving to prevent similar outages from occurring in the future. The company’s priority is to uphold its commitment to keeping customers connected.

ATT daje 5 kredita korisnicima nakon velikog iznenadnog problema sa mrežom

AT&T CEO’s letter to employees

AT&T CEO, John Stankey, takes responsibility for the network outage and acknowledges the company’s failure to meet customer expectations. In a letter addressed to employees, Stankey expresses regret for letting down many customers. He emphasizes that AT&T has already implemented changes to prevent similar outages in the future, underscoring the company’s commitment to delivering uninterrupted services to its customers.

Cause of the outage

AT&T has determined that the network outage was caused by an incorrect process rather than a cyber attack. The company states that the outage resulted from the incorrect application and execution of a process during its network expansion. This mistake led to widespread service disruptions for customers across the United States.

The U.S. government has taken notice of the situation and is investigating the outage. The FBI and the Department of Homeland Security are actively looking into the incident to ensure the security and integrity of the telecommunications network.

ATT daje 5 kredita korisnicima nakon velikog iznenadnog problema sa mrežom

Impact of the outage

The network outage left numerous AT&T customers unable to make phone calls, send or receive text messages, or use cellular data services. As the outage occurred during the early hours of the morning, it significantly impacted customers’ ability to stay connected.

However, AT&T was able to restore access for approximately three-quarters of its customers by 6 a.m. Eastern Time on the day of the outage. The company worked diligently to fully restore its network, and by 1 p.m. Eastern Time, all services were operational again, providing uninterrupted connectivity.

Initial customer reactions

The network outage prompted tens of thousands of AT&T customers to voice their frustration regarding the disruption. These customers experienced difficulties in connecting with their family, friends, and even their own customers for small business owners. The outage inconvenienced individuals and hindered important communications, leading to widespread dissatisfaction among AT&T users.

Coverage by MacRumors

MacRumors provided coverage of AT&T’s response to the network outage. The article highlighted AT&T’s compensation offer of a $5 bill credit per account to impacted customers. Readers can find the full article on MacRumors.com for detailed information on AT&T’s efforts to resolve the issue and compensate affected customers.

Additional resources

For further information, readers can refer to AT&T’s official announcement, which includes details about the network outage and the compensation being provided to impacted customers. Additionally, AT&T CEO John Stankey’s letter to employees is available, where he addresses the company’s shortcomings and outlines the steps being taken to prevent similar incidents in the future.

Conclusion

This comprehensive article has covered the announcement made by AT&T regarding compensation for the network outage. AT&T recognizes the impact it had on customers and offers a $5 bill credit per account as a way to make amends. The company expresses its sincere apology for the outage and assures customers of its commitment to reliable service. AT&T’s CEO takes responsibility for the incident and conveys the implementation of necessary changes to prevent future outages. The cause of the outage is identified as an incorrect process, and the U.S. government is investigating the incident. The article also highlights customer reactions and the coverage provided by MacRumors. Overall, AT&T aims to rectify the situation and ensure that customers experience uninterrupted connectivity moving forward.

Оставите одговор

Ваша адреса е-поште неће бити објављена. Неопходна поља су означена *

Ova stranica koristi kolačiće kako bi vam pružila bolje iskustvo pregledavanja. Pregledavanjem ove web stranice, slažete se s našom upotrebom kolačića.